COVID-19 Re-Opening Guidelines

We are so pleased to announce that we will be re-opening our store from Monday 15th June. As the safety of our team and customers are of prime importance, and in order to fully comply with the governments advice on social distancing, we will be limiting the number of customers instore to 2 sets of visitors at any one time. Therefore, we will initially be offering an appointment system, with the aim of minimising any wait times outside the store. We also very much welcome customers who would like to visit on an ad hoc basis, however please be aware that priority will be given to appointments and you may need to wait outside the store until it is safe to allow entry.
 
To make an appointment, simply call us on 01524 66888, or email us on info@simplybabylancaster.co.uk and we can get an appointment in the diary for you!
We would like to reassure our customers that every effort has been made to ensure that we can re-open and offer a safe shopping environment whilst still offering our relaxed and personal shopping experience, that we are so proud of. We have therefore outlined below our instore safety measures and appointment procedures, which should allow us to open safely and minimise the risk of any COVID-19 transmission.
 
  • - All appointments will be for the period of 1 hour, and for a miximum of 2 adults (and 1 child if required).
  • - For customer collections and customer service queries, it is adviseable to call ahead and make an appointment which will be available in 15 minute time slots(Although every attempt will be made to resolve any customer service queries over the phone or email to minimise store contact).
  • - After every appointment, the till and demonstration areas will be cleaned down before the next store visitor.
  • - Upon arrival instore, we have installed hand sanitiser and glove dispensers for customer and staff usage.
  • - Staff will also fully cleanse their hands inbetween appointments and will have access to protective face visors and masks.
  • - Please could we request that all customers observe the 2m distance regulations when instore, for their own safety and the safety of the Simply Baby team.
  • - If anyone in the party is feeling unwell or displaying symptoms of COVID-19 then we kindly request that they cancel their appointment and reschedule for a later date.
  • - Unfortunately, we will intially be unable to offer our car seat fitting service, but we do have demo seats instore to fully demonstrate correct installation.
  • - We have access to contactless payment systems, and for chip and pin transactions, disposable gloves will be available at the till point.
  • - Our website will still remain open with FREE delivery over £50.

We are extremely excited to be able to re-open our doors as we have lots of new product launches and promotions to share with you, and look forward to welcoming you instore again very very soon.

Take care & stay safe!

Simply Baby Team X